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Privacy Policy

At Ropana (“we”, “our”, “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or make a purchase from our website.

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1. Information We Collect

We collect the following types of information:

a) Personal Information

When you create an account, place an order, or contact us, we may collect:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

b) Payment Information

  • We process payments through secure third-party gateways (e.g., Razorpay, PayU).

  • We do not store your full payment card details on our servers.

c) Non-Personal Information

  • Browser type, device details, IP address

  • Cookies and usage data to improve your shopping experience

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2. How We Use Your Information

We use your data for the following purposes:

  • To process and deliver your orders

  • To provide customer support

  • To send order updates, promotions, and newsletters (you can opt out anytime)

  • To improve our website, services, and user experience

  • To comply with legal obligations

 

3. WhatsApp Communication Consent

By providing your mobile number during checkout or account creation, you consent to receive:

  • Order updates and shipping notifications

  • Customer support messages

  • Promotional offers and updates (you can opt out anytime)

You can withdraw this consent at any time by replying “STOP” to our WhatsApp messages or contacting us at reach.ropana@gmail.com.

 

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and cart items

  • Analyze website traffic and performance

  • Show you relevant ads on social media or other websites

You can manage or disable cookies through your browser settings.

 

5. Sharing Your Information

We do not sell or rent your personal information. We may share your information with:

  • Trusted service providers (e.g., payment processors, shipping partners)

  • Legal authorities when required by law

  • Marketing platforms for targeted promotions (with your consent)

 

6. Data Security

We implement industry-standard security measures (SSL encryption, secure servers) to protect your data. However, no method of transmission over the Internet is 100% secure.

 

7. Your Rights

You have the right to:

  • Access, update, or delete your personal data

  • Withdraw consent for marketing communications (including WhatsApp messages)

  • Request information about how we use your data

To exercise these rights, email us at reach.ropana@gmail.com.

 

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

 

9. Children's Privacy

Our services are not intended for individuals under 18 years of age.

 

10. Changes to This Policy

We may update this Privacy Policy from time to time.

 

11. Contact Us

If you have questions about this Privacy Policy, please contact us:
Email: reach.ropana@gmail.com
Phone: +918553737379

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